Refund Policy
Last Updated: April 1, 2023
Thank you for dining with PlainPassage Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which a refund may be requested, and how to initiate a refund for orders placed through our website, plainpassage.site, or via our +39 055 853 734.
Returns
You have 24 hours from the receipt of your order to address any issues with your purchase. All items need to be uneaten and kept in the same condition in which you received them. To be eligible for a return, your item must be faulty or incorrect.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us or about your refund, please contact us at +39 055 853 734.
Exceptions
Certain goods are exempt from being returned for a refund. Perishable goods such as food cannot be returned unless there is a proven issue with the received order. In the case of concerns regarding food items, please contact us within 24 hours of receiving your order to assess the issue and determine resolution.
Payment Methods
We accept various payment methods for your convenience. Refunds will only be processed to the original method of payment used at the time of purchase.
Address for Returns
To return an item, you should mail your product to: Pizzeria Bella Napoli, Via Vittorio Emanuele 75, 50022 Greve in Chianti, Italy.
How to Initiate a Return or Refund
- Contact us at +39 055 853 734 to express your desire to return an item or request a refund.
- Provide proof of purchase and details about the issue with the product.
- Wait for our instruction on how to proceed with the return. Do not send your purchase back to us without receiving a return confirmation.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and you still have not received your refund, please contact us at +39 055 853 734.
We at PlainPassage Pizzeria value your patronage and strive to offer a straightforward and fair return and refund process. If you have any concerns or questions regarding an order, please do not hesitate to reach out for assistance.